Payment and delivery
We can deliver our production to most places in Norway by our own transport for free. All production is very well packed, so goods will be safe when delivering – its our response. Please, see the map bellow, where delivery is free (we also visiting Oslo area often):
Whenever Your order is confirmed, we give You an expect delivery date (this is not a specific date, just an indication). The week before we are ready t0 deliver Your production, You will receive an email/SMS/phone call from us with exact date of delivery or approximately time. 1,5-2 hours before Your delivery is due, You will receive SMS/phone call about exact meeting hour. It saves time and keep a plan for both sides.
In some cases, if Your order is small – we do not send our truck to exact address. Under these circumstances, we make an appointment in bigger places on the main road near You (this option is agreed before You confirm the order).
If Your place is location in the area which is not on our route. Usually, in this case, we arrange transport to Your location with transport companies for additional cost. Delivery cost we estimate before order is confirmed.
Once the driver arrives, he will in most cases be able to off load the goods (our truck has lift behind and driver has a trolley). A helping hand is always welcome! The goods will not be taken into Your house as he is not insured to do so. In spite of this, our team is trying to do their best!
When the items have been off loaded, please check the items to make sure there has been no transit damage. We pay attention to pack goods properly. Our team will give original invoice to sign. Please sign with name and date as prove that all items have been delivered.
After the delivery
We are always happy to get Your feedback and opinion. If You have any questions, just let us know. Its excellent to get pictures from You after installation.
To confirm Your order, Your signature is needed on our offer. We always ask to check all details in the offer before signing carefully. Otherwise, it can be too late to change or stop the order.
The week before delivery You will receive an email from us with invoice to pay. Depending on the circumstances, You will receive invoice from our Norwegian company Jonas Vinduer AS or Lithuanian company UAB JONAS VINDUER. No worries about documentation, because our company takes care of customs clearance (if needed).
The payment has to be made before delivery. Only regular customers and trusted partners can delay payment. Customers, who would like to pay when goods arrives, they can pay directly to the driver by cash. In this case, customers will also need to write on the invoice that payment was made by cash.
Please, see the photo gallery of our trips and delivery.